Operated by Global Access Limited

GA24Care

GoodRated 16/03/2023Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note13 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jul 2022
Staff support: induction, training, skills and experience
Note13 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Mar 2023
Monthly surveys and quarterly away days used to gather feedback and drive continuous improvement.
Note16 Mar 2023
Business continuity plan in place prioritising critical visits; driver recruited to resolve lateness issues.
Note16 Mar 2023
Provider investing in vocational health and social care courses and champion roles to build staff skills.
Note16 Mar 2023
Six team leaders providing regular supervision and spot checks, with weekly manager meetings for oversight.
Note16 Mar 2023
Consistent team of staff with strong person-centred approach; positive feedback from people, relatives, and professionals.
Note

Note13 Jul 2022
End of life care and support
Note13 Jul 2022
Improving care quality in response to complaints or concerns
Note13 Jul 2022
Meeting people's communication needs
Note13 Jul 2022
Planning personalised care to meet people's needs and preferences

Note13 Jul 2022
Learning lessons when things go wrong
Note13 Jul 2022
Preventing and controlling infection
Note13 Jul 2022
Using medicines safely
Note13 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note13 Jul 2022
Working in partnership with others
Note13 Jul 2022
Continuous learning and improving care; engaging and involving people, public and staff
Note13 Jul 2022
How the provider understands and acts on the duty of candour
Note13 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements