Silverjen Limited

Requires improvementRated 12 Apr 2025Home care · Leatherhead

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices
Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance

Note2 Nov 2022
Complaints were handled appropriately and feedback acted upon
Note2 Nov 2022
Person-centred care plans recording preferences, life stories and communication needs
Note2 Nov 2022
Effective partnership working with GPs, district nurses, hospices and multi-disciplinary teams
Note2 Nov 2022
Good infection control practices with plenty of PPE available
Note2 Nov 2022
People reported staff arrived on time, stayed the full duration and there were no missed calls
Note2 Nov 2022
Staff treated people with dignity, respect and encouraged independence

Note2 Nov 2022
Continuous learning and improving care; working in partnership with others
Note2 Nov 2022
Engaging and involving people, public and staff; promoting a positive culture
Note2 Nov 2022
Duty of candour
Note2 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info