Operated by Continuity Healthcare Services Ltd

Continuity Healthcare Services Private Limited

Requires improvementRated 19/01/2023Home care · Nuneaton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jan 2023
Staff working with other agencies; supporting people to live healthier lives
Note28 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Jan 2023
Staff support: induction, training, skills and experience

Note28 Jan 2023
Staff reported feeling supported by the management team and found regular team meetings useful.
Note28 Jan 2023
People's needs and choices, including protected characteristics under the Equality Act 2010, were assessed before commencement of care.
Note28 Jan 2023
The provider worked closely with local authority commissioners and external organisations such as the Alzheimer's Society to improve outcomes.
Note28 Jan 2023
Safe recruitment procedures had been improved with an up-to-date policy and identity/right-to-work checks in place.
Note28 Jan 2023
Medicines administration records (MAR) were held electronically with a backup paper process, and time-critical medicines calls were scheduled appropriately.
Note28 Jan 2023

Note28 Jan 2023
Preventing and controlling infection
Note28 Jan 2023
Learning lessons when things go wrong
Note28 Jan 2023
Staffing and recruitment
Note28 Jan 2023
Using medicines safely
Note28 Jan 2023
Assessing risk, safety monitoring and management
Note28 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note28 Jan 2023
Working in partnership with others
Note28 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jan 2023
How the provider understands and acts on the duty of candour
Note28 Jan 2023
Managers and staff being clear about their roles; continuous learning; engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

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