Operated by Platinum Living Care Limited

Platinum living care

Not RatedHome care · Gillingham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

11 findings

Note27 Apr 2023
Regular audits, spot checks and care plan reviews to monitor quality and safety.
Note27 Apr 2023
Complaints handled openly and honestly with learning communicated to staff.
Note27 Apr 2023
Open, transparent culture with staff feeling valued, supported and able to raise concerns.
Note27 Apr 2023
Strong leadership from a registered nurse provider with over 20 years' experience.
Note27 Apr 2023
Care plans co-produced with people and relatives, kept under review and updated on change of need.
Note27 Apr 2023
Incidents reported, recorded and discussed in team meetings to drive learning.
Note27 Apr 2023
Effective infection control including PPE audits and up-to-date COVID-19 guidance.
Note27 Apr 2023
Medicines administered safely with staff competency regularly monitored and reviewed.
Note27 Apr 2023
Robust and safe recruitment practices including DBS checks and employment history verification.
Note27 Apr 2023
People felt safe with regular, punctual staff who built strong relationships with them and their relatives.
minorrecord_keeping27 Apr 2023
completion of these were not always recorded. We made suggestions to the provider to improve the documentation to more accurately reflect this had been completed.