Operated by Middlesbrough Borough Council

Middlesbrough Community Reablement Service

GoodRated 24/09/2022Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note4 Jan 2023
Respecting and promoting people's privacy, dignity and independence

Note4 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jan 2023
Staff support: induction, training, skills and experience
Note4 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Jan 2023
Lone working devices provided to keep staff safe in the community.
Note4 Jan 2023
Registered manager and staff team were passionate about providing high-quality reablement care.
Note4 Jan 2023
Service supported people's communication needs and complied with the Accessible Information Standard.
Note4 Jan 2023
Staff completed comprehensive induction, shadowing, and regular supervisions.
Note4 Jan 2023
Effective IPC measures with regular staff observations and PPE use confirmed by people.
Note4 Jan 2023
Medicines managed safely with competency reviews regularly conducted.

Note4 Jan 2023
End of life care and support
Note4 Jan 2023
Improving care quality in response to complaints or concerns
Note4 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Jan 2023
Meeting people's communication needs
Note4 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Jan 2023
Preventing and controlling infection
Note4 Jan 2023
Using medicines safely
Note4 Jan 2023
Staffing and recruitment
Note4 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note4 Jan 2023
Working in partnership with others
Note4 Jan 2023
Engaging and involving people using the service; Continuous learning and improving care
Note4 Jan 2023
How the provider understands and acts on the duty of candour
Note4 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info