Brisegene Care Ltd

Requires improvementRated 23/11/2022Home care · Reading

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Oct 2023
Staff support: induction, training, skills and experience

Note6 Oct 2023
PPE used at all visits and infection control training completed.
Note6 Oct 2023
Staff recruitment records met legal requirements including DBS checks and employment history.
Note6 Oct 2023
MAR chart audits completed monthly with no missed medicines or medicine errors recorded.
Note6 Oct 2023
People's communication needs were assessed and recorded in care plans to guide staff support.
Note6 Oct 2023
Good communication with other agencies including health care professionals, with advice and care changes updated in care plans.
Note6 Oct 2023

Note6 Oct 2023
Improving care quality in response to complaints or concerns
Note6 Oct 2023
Meeting people's communication needs
Note6 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Oct 2023
Preventing and controlling infection
Note6 Oct 2023
Staffing and recruitment
Note6 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note6 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note6 Oct 2023
Using medicines safely

Note6 Oct 2023
Working in partnership with others
Note6 Oct 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note6 Oct 2023
How the provider understands and acts on the duty of candour
Note6 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements