Operated by Best Options Agency Limited

Best Options Agency

GoodRated 8 Jun 2022Home care · Blyth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Aug 2022
Supporting people to express their views and be involved in making decisions
Note6 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note6 Aug 2022
Staff support: induction, training, skills and experience
Note6 Aug 2022
Assessing people's needs and choices; delivering care in line with standards

Note6 Aug 2022
Effective partnership working with local authority and external professionals
Note6 Aug 2022
Working within the principles of the Mental Capacity Act 2005
Note6 Aug 2022
Safe recruitment with all necessary pre-employment and DBS checks
Note6 Aug 2022
Positive, supportive, person-centred culture promoted by leadership
Note6 Aug 2022
Care was personalised with detailed care plans reflecting people's preferences
Note6 Aug 2022
Staff received detailed induction, regular training, supervision and appraisal

Note6 Aug 2022
End of life care and support
Note6 Aug 2022
Improving care quality in response to complaints or concerns
Note6 Aug 2022
Supporting people to develop relationships and avoid social isolation
Note6 Aug 2022
Meeting people's communication needs
Note6 Aug 2022
Planning personalised care to ensure choice and control

Note6 Aug 2022
Preventing and controlling infection
Note6 Aug 2022
Using medicines safely
Note6 Aug 2022
Staffing and recruitment
Note6 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note6 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note6 Aug 2022
Continuous learning and improving care
Note6 Aug 2022
Engaging and involving people, the public and staff
Note6 Aug 2022
Managers and staff understanding roles, quality, risks and duty of candour
Note6 Aug 2022
Promoting a positive, person-centred culture; working in partnership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info