Operated by Holistic Healthcare Cambridge Ltd

Holistic Healthcare Cambridge

GoodRated 26/10/2022Home care · Huntingdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note26 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Oct 2022
Supporting people to eat and drink enough; working with other agencies; access to healthcare
Note26 Oct 2022
Staff support: induction, training, skills and experience
Note26 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Oct 2022
Strong partnership working with external healthcare professionals
Note26 Oct 2022
Approachable and supportive registered manager; staff feel valued
Note26 Oct 2022
Small consistent care teams improving continuity and reliability
Note26 Oct 2022
Person-centred, dignified care that promotes independence
Note26 Oct 2022
Safe medicines management with competency checks
Note26 Oct 2022
Staff well trained, including Care Certificate for new staff and additional training on request (e.g. end of life)

Note26 Oct 2022
End of life care and support
Note26 Oct 2022
Improving care quality in response to complaints or concerns
Note26 Oct 2022
Supporting relationships, interests and activities
Note26 Oct 2022
Meeting people's communication needs
Note26 Oct 2022
Planning personalised care to ensure people have choice and control

Note26 Oct 2022
Learning lessons when things go wrong
Note26 Oct 2022
Preventing and controlling infection
Note26 Oct 2022
Using medicines safely
Note26 Oct 2022
Staffing and recruitment
Note26 Oct 2022
Assessing risk, safety monitoring and management
Note26 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Oct 2022
Working in partnership with others
Note26 Oct 2022
Promoting a positive, person-centred, open and inclusive culture; duty of candour
Note26 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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