Operated by Carepoint Services Limited

Carepoint Services Ltd (Brighton & Hove)

GoodRated 4 Dec 2022Home care · Brighton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2022
Staff working with other agencies; supporting people to access healthcare services
Note12 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2022
Staff support: induction, training, skills and experience
Note12 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2022
Carer of the Month award scheme recognising staff
Note12 Apr 2022
Social initiatives reducing isolation (e.g. social visits, charity bake-sale deliveries)
Note12 Apr 2022
Electronic call monitoring system to identify and address late calls
Note12 Apr 2022
Strong partnership working with health and social care professionals
Note12 Apr 2022
Effective quality assurance system with regular audits and recorded actions
Note12 Apr 2022
Care delivered in line with MCA principles

Note12 Apr 2022
End of life care and support
Note12 Apr 2022
Improving care quality in response to complaints or concerns
Note12 Apr 2022
Meeting people's communication needs
Note12 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Apr 2022
Preventing and controlling infection
Note12 Apr 2022
Using medicines safely
Note12 Apr 2022
Staffing and recruitment
Note12 Apr 2022
Assessing risk, safety monitoring and management
Note12 Apr 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note12 Apr 2022
Working in partnership with others
Note12 Apr 2022
Continuous learning and improving care
Note12 Apr 2022
Engaging and involving people using the service, the public and staff
Note12 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
Note12 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering