Operated by SVM Care Limited

Walfinch Harrow & Brent

GoodRated 23/06/2022Home care · Harrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Jun 2022
Staff working with other agencies; supporting people to access healthcare services
Note23 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jun 2022
Staff support: induction, training, skills and experience
Note23 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jun 2022
Positive staff culture with carer of the month awards, wellbeing meetings and development opportunities
Note23 Jun 2022
Regular audits (weekly, monthly and quarterly) covering MARs, punctuality, care planning and recruitment
Note23 Jun 2022
Accessible Information Standard policy with information available in braille, large print or translated
Note23 Jun 2022
Person-centred care plans reflecting cultural, religious and dietary preferences
Note23 Jun 2022
Consistent staff teams matched by personality, language and culture for meaningful relationships
Note23 Jun 2022

Note23 Jun 2022
End of life care and support
Note23 Jun 2022
Improving care quality in response to complaints or concerns
Note23 Jun 2022
Meeting people's communication needs
Note23 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jun 2022
Learning lessons when things go wrong
Note23 Jun 2022
Preventing and controlling infection
Note23 Jun 2022
Staffing and recruitment
Note23 Jun 2022
Using medicines safely
Note23 Jun 2022
Assessing risk, safety monitoring and management
Note23 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Jun 2022
Engaging and involving people, the public and staff; working in partnership with others
Note23 Jun 2022
Duty of candour; being open and honest when something goes wrong
Note23 Jun 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note23 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info