Operated by Considerate Home Care Ltd

Considerate Home Care

GoodRated 6 Jan 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Jun 2022
Staff working with other agencies; supporting access to healthcare
Note7 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jun 2022
Staff support: induction, training, skills and experience
Note7 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jun 2022
Registered manager aware of duty of candour and CQC notification responsibilities
Note7 Jun 2022
Open, inclusive culture with clear governance, audits, spot checks and care call monitoring
Note7 Jun 2022
Accessible Information Standard followed with alternative formats available
Note7 Jun 2022
Person-centred, culturally sensitive care including language-matched carers
Note7 Jun 2022
MCA principles applied appropriately with consent forms signed
Note7 Jun 2022
Strong collaboration with healthcare and social care professionals ensuring continuity of care

Note7 Jun 2022
Improving care quality in response to complaints or concerns
Note7 Jun 2022
Supporting people to develop and maintain relationships and follow interests
Note7 Jun 2022
Meeting people's communication needs
Note7 Jun 2022
Planning personalised care to ensure people have choice and control

Note7 Jun 2022
Continuous learning and improving care
Note7 Jun 2022
Engaging and involving people, public and staff; working in partnership with others
Note7 Jun 2022
Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements
Note7 Jun 2022
Understanding and acting on the duty of candour
Note7 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering