New Pathways Healthcare Limited

GoodRated 30/06/2022Home care · Andover

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jun 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Jun 2022
Staff support: induction, training, skills and experience
Note30 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note30 Jun 2022
Effective on-call system and electronic scheduling with alerts for late visits.
Note30 Jun 2022
Registered manager instilled a positive, person-centred work culture where staff felt valued.
Note30 Jun 2022
Effective governance processes held staff to account and identified quality issues.
Note30 Jun 2022
Complaints were used as opportunities to improve the service.
Note30 Jun 2022
People were involved in drafting their care plans and given opportunity to express views.
Note30 Jun 2022
People and relatives described staff as kind, caring and respectful, with positive relationships.

Note30 Jun 2022
End of life care and support
Note30 Jun 2022
Improving care quality in response to complaints or concerns
Note30 Jun 2022
Meeting people's communication needs
Note30 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Jun 2022
Preventing and controlling infection
Note30 Jun 2022
Using medicines safely
Note30 Jun 2022
Staffing and recruitment
Note30 Jun 2022
Learning lessons when things go wrong
Note30 Jun 2022
Assessing risk, safety monitoring and management

Note30 Jun 2022
Engaging and involving people using the service, the public and staff
Note30 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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