Prism Care (North East) CIC

GoodRated 29/06/2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note3 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Sept 2022
Staff support: induction, training, skills and experience
Note3 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Sept 2022
Good infection prevention control and PPE practice in line with COVID-19 guidance
Note3 Sept 2022
Effective partnership working with district nurses, commissioners and Skills for Care
Note3 Sept 2022
Registered manager promoted an open, inclusive culture and was responsive to feedback
Note3 Sept 2022
Person-centred care delivered by a small, regular team who knew people well
Note3 Sept 2022
Staff treated people with dignity, kindness and respect
Note3 Sept 2022
Staff were well trained, supported and attended regular supervisions and spot checks

Note3 Sept 2022
End of life care and support
Note3 Sept 2022
Improving care quality in response to complaints or concerns
Note3 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Sept 2022
Meeting people's communication needs
Note3 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Sept 2022
Learning lessons when things go wrong
Note3 Sept 2022
Preventing and controlling infection
Note3 Sept 2022
Using medicines safely
Note3 Sept 2022
Staffing and recruitment
Note3 Sept 2022
Assessing risk, safety monitoring and management
Note3 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note3 Sept 2022
Working in partnership with others
Note3 Sept 2022
Engaging and involving people using the service, the public and staff
Note3 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Sept 2022
How the provider understands and acts on the duty of candour
Note3 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering