A&B Home Care Ltd

GoodRated 21/07/2022Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note21 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2022
Effective partnership working with external agencies and professionals
Note21 Jul 2022
Strong leadership with regular quality audits and action plans
Note21 Jul 2022
Effective Accessible Information Standard compliance, including picture cards
Note21 Jul 2022
Consistent staff team providing continuity of care
Note21 Jul 2022
Person-centred support plans co-produced with people and families
Note21 Jul 2022
Comprehensive induction and ongoing training programme

Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note21 Jul 2022
Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; duty of candour; continuous learning
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info