Operated by Midshires Care Limited

Helping Hands Mansfield

GoodRated 19/05/2022Home care · Mansfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2022
Respecting and promoting people's privacy, dignity and independence
Note19 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note19 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2022
Staff support: induction, training, skills and experience
Note19 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 May 2022
Provider understood duty of candour and notified CQC of notifiable events
Note19 May 2022
Positive staff culture with supportive management and regular team meetings
Note19 May 2022
Robust audits and quality assurance systems with action and development plan
Note19 May 2022
Strong understanding of MCA principles and consent
Note19 May 2022
Person-centred care plans with people's preferences, likes/dislikes and life histories
Note19 May 2022
Adequate PPE supplies and infection control procedures enhanced during COVID-19

Note19 May 2022
End of life care and support
Note19 May 2022
Improving care quality in response to complaints or concerns
Note19 May 2022
Meeting people's communication needs
Note19 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 May 2022
Learning lessons when things go wrong
Note19 May 2022
Preventing and controlling infection
Note19 May 2022
Using medicines safely
Note19 May 2022
Staffing and recruitment
Note19 May 2022
Assessing risk, safety monitoring and management
Note19 May 2022
Systems and processes to safeguard people from the risk of abuse

Note19 May 2022
Working in partnership with others
Note19 May 2022
How the provider understands and acts on the duty of candour
Note19 May 2022
Engaging and involving people using the service, the public and staff
Note19 May 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note19 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering