Operated by Libertatem Healthcare Group Limited

Libertatem Healthcare Group Ltd Head Office

OutstandingRated 8 May 2025Home care · Wokingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Aug 2022
Staff support: induction, training, skills and experience

Note26 Aug 2022
Highly responsive MDT partnership working with consistent praise from case managers and healthcare professionals
Note26 Aug 2022
Outstanding relationship rebuilding support helping people and families reconnect after traumatic separations
Note26 Aug 2022
Exceptional end of life care respecting wishes and ensuring dignity and comfort
Note26 Aug 2022
Robust governance structure with embedded quality assurance and timely incident learning
Note26 Aug 2022
Effective medicines management with comprehensive person-centred MAR records and clear PRN protocols
Note26 Aug 2022

Note26 Aug 2022
End of life care and support
Note26 Aug 2022
Improving care quality in response to complaints or concerns
Note26 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Aug 2022
Meeting people's communication needs
Note26 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Aug 2022
Preventing and controlling infection
Note26 Aug 2022
Learning lessons when things go wrong
Note26 Aug 2022
Using medicines safely
Note26 Aug 2022
Staffing and recruitment
Note26 Aug 2022
Assessing risk, safety monitoring and management
Note26 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Aug 2022
Working in partnership with others
Note26 Aug 2022
Continuous learning and improving care
Note26 Aug 2022
Engaging and involving people using the service, the public and staff
Note26 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Aug 2022
How the provider understands and acts on the duty of candour
Note26 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering