Operated by Bridgegate Care Ltd

Bridgegate Care

Requires improvementRated 12 Jun 2022Home care · Nottingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note6 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Dec 2022
Staff support: induction, training, skills and experience

Note6 Dec 2022
A positive, inclusive and empowering culture was promoted by the registered manager.
Note6 Dec 2022
The registered manager was responsive to inspection findings and promptly rectified identified issues.
Note6 Dec 2022
People and relatives expressed high satisfaction; compliments were received about care quality.
Note6 Dec 2022
The service worked effectively with healthcare professionals including district nurses.
Note6 Dec 2022
People were supported to maintain independence, privacy and dignity during personal care.
Note6 Dec 2022

Note6 Dec 2022
End of life care and support
Note6 Dec 2022
Improving care quality in response to complaints or concerns
Note6 Dec 2022
Meeting people's communication needs
Note6 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Dec 2022
Working in partnership with others
Note6 Dec 2022
Engaging and involving people using the service, the public and staff
Note6 Dec 2022
How the provider understands and acts on the duty of candour
Note6 Dec 2022
Continuous learning and improving care; Promoting a positive culture
Note6 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements