Beloved Homecare Ltd

Not RatedHome care · Wirral

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note29 Oct 2022
Supporting people to express their views and be involved in making decisions about their care

Note29 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Oct 2022
Supporting people to live healthier lives and access healthcare services
Note29 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Oct 2022
Staff support: induction, training, skills and experience
Note29 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Oct 2022
Provider worked effectively with external health and social care professionals.
Note29 Oct 2022
Open and inclusive culture with effective communication between management, staff and people.
Note29 Oct 2022
Provider actively engaged with people and staff for continuous learning and improvement.
Note29 Oct 2022
Staff received comprehensive induction including shadowing experience days.
Note29 Oct 2022
Medicines were used safely with appropriate training and competency checks.
Note29 Oct 2022
Staff received safeguarding training and had a good understanding of how to keep people safe from abuse.

Note29 Oct 2022
End of life care and support
Note29 Oct 2022
Improving care quality in response to complaints or concerns
Note29 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Oct 2022
Meeting people's communication needs
Note29 Oct 2022
Planning personalised care to ensure people have choice and control

Note29 Oct 2022
Preventing and controlling infection
Note29 Oct 2022
Using medicines safely
Note29 Oct 2022
Learning lessons when things go wrong
Note29 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Oct 2022
Assessing risk, safety monitoring and management
Note29 Oct 2022
Staffing and recruitment

Note29 Oct 2022
Working in partnership with others
Note29 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Oct 2022
Continuous learning and improving care; engaging and involving people using the service
Note29 Oct 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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