Operated by Living Plus Care Services Limited

Living Plus Care Services

GoodRated 7 Jan 2022Home care · Hatfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note1 Jul 2022
Staff supported people to maintain social connections during COVID-19 restrictions, including attending places of worship.
Note1 Jul 2022
Highly positive feedback from people, relatives and staff about management availability, openness and person-centred approach.
Note1 Jul 2022
Strong learning culture with incidents debriefed and learning shared via team meetings, face-to-face sessions and updates.
Note1 Jul 2022
Management responsive to staff suggestions to improve people's wellbeing, including outdoor activities and social outings.
Note1 Jul 2022
Consistent care from a small staff team, with staff matched to people based on shared interests to promote wellbeing.
Note1 Jul 2022
Medicines management included post-training competency assessments by management to ensure safe practice.
Note1 Jul 2022
Robust recruitment procedures including DBS checks and references completed before staff worked independently.
Note1 Jul 2022
Staff knowledgeable about safeguarding procedures and confident to report concerns internally and externally.