Realm Staffing Solutions

GoodRated 8 May 2022Home care · St. Albans

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note5 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Aug 2022
Staff support: induction, training, skills and experience
Note5 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Aug 2022
Open, approachable management understanding duty of candour and engaging staff and relatives for feedback
Note5 Aug 2022
Quality assurance via audits across staff competency, care plans and medicines, with action plans
Note5 Aug 2022
Accessible Information Standard supported, including large print, easy-read and Makaton
Note5 Aug 2022
Detailed care plans covering individual needs, preferences, privacy and dignity (e.g. gender of carer)
Note5 Aug 2022
Person-centred culture with continuity of care; relatives described carers as 'part of our family'
Note5 Aug 2022

Note5 Aug 2022
End of life care and support
Note5 Aug 2022
Improving care quality in response to complaints or concerns
Note5 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Aug 2022
Meeting people's communication needs
Note5 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Aug 2022
Working in partnership with others
Note5 Aug 2022
Continuous learning and improving care
Note5 Aug 2022
Engaging and involving people using the service, the public and staff
Note5 Aug 2022
Duty of candour; clear roles and understanding of quality, risks and regulatory requirements
Note5 Aug 2022
Promoting a positive, person-centred, open, inclusive and empowering culture