Operated by Prosperity Care and Wellbeing Ltd

Prosperity Care and Wellbeing

GoodRated 16/07/2022Home care · Gloucester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Mar 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note7 Mar 2023
Adapting service, design, decoration to meet people's needs
Note7 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Mar 2023
Staff support: induction, training, skills and experience
Note7 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Mar 2023
Robust governance including electronic auditing, spot checks, competency assessments, and regular scrutiny meetings
Note7 Mar 2023
People involved in staff recruitment and selection, maximising their control and compatibility with care staff
Note7 Mar 2023
Safe medicines management implementing STOMP principles, reducing excessive medication use
Note7 Mar 2023
Collaborative working with external professionals, local authority learning disability partnership board, and other providers to achieve good outcomes
Note7 Mar 2023
Innovative wellbeing strategy including an Activity and Wellbeing Manager, steering group, and community events reducing isolation and anxiety
Note

Note7 Mar 2023
Improving care quality in response to complaints or concerns
Note7 Mar 2023
End of life care and support
Note7 Mar 2023
Meeting people's communication needs
Note7 Mar 2023
Planning personalised care to ensure people have choice and control; supporting people to develop relationships, follow interests and take part in activities

Note7 Mar 2023
Preventing and controlling infection
Note7 Mar 2023
Using medicines safely
Note7 Mar 2023
Staffing and recruitment
Note7 Mar 2023
Assessing risk, safety monitoring and management
Note7 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note7 Mar 2023
Working in partnership with others
Note7 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note7 Mar 2023
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note7 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info