Operated by Tiger Lily Care Ltd

Tiger Lily Care

GoodRated 26/01/2023Home care · Rochester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note23 Feb 2023
Effective partnership working with healthcare professionals, local authority and families to meet people's needs.
Note23 Feb 2023
Robust governance including compliance audits, action plans and regular reviews of care plans, risk assessments and medicines.
Note23 Feb 2023
Registered manager was described as approachable, supportive and responsive to feedback from people, relatives and staff.
Note23 Feb 2023
Staff received induction, regular training refreshers, competency checks, supervisions and spot checks.
Note23 Feb 2023
Care plans were personalised, including medical history, preferences, religion, communication needs and oral care.
Note23 Feb 2023
Electronic medication administration records (EMARs) with regular audits and staff competency checks ensured medicines were managed safely.
Note23 Feb 2023
People and relatives consistently reported feeling safe, with no missed visits and generally punctual care staff.