Operated by Midshires Care Limited

Helping Hands Cheadle

GoodRated 8 Sept 2023Home care · Cheadle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note9 Aug 2023
Positive staff culture with staff feeling valued and supported by the registered manager
Note9 Aug 2023
High external satisfaction score of 9.5 out of 10 on home.care.co.uk
Note9 Aug 2023
Robust audit programme adopted by the wider franchise for its thoroughness and evidence-based quality checking
Note9 Aug 2023
Proactive community engagement including office events, fundraising, and volunteer sessions at a mental health hospital
Note9 Aug 2023
Staff received regular supervision and yearly appraisals
Note9 Aug 2023
Comprehensive induction programme aligned to the Care Certificate, with specialised clinical training overseen by a clinical nurse
Note9 Aug 2023
EMAR system monitored daily by registered manager and care coordinators to ensure timely medicine administration
Note9 Aug 2023
Electronic call monitoring system used to detect and prevent missed or late calls, with records confirming no missed calls
minorcare_planning9 Aug 2023
we found 2 people's support plans needed to be updated to ensure the section on their long-term health conditions reflected their own individual circumstances