Homecare Team Ltd

GoodRated 23/02/2022Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Feb 2022
Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
Note23 Feb 2022
Ensuring people are well treated and supported

Note23 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Feb 2022
Assessing people's needs and choices; delivering care in line with standards
Note23 Feb 2022
Staff support: induction, training, skills and experience

Note23 Feb 2022
Bilingual staff team supporting diverse communication needs
Note23 Feb 2022
Quality assurance audits, spot checks and competency assessments in place
Note23 Feb 2022
Positive feedback on caring, dignity and respect from people and relatives
Note23 Feb 2022
Person-centred care plans with cultural information
Note23 Feb 2022
Adequate PPE and routine COVID-19 testing
Note23 Feb 2022
Safe recruitment processes including DBS checks and references

Note23 Feb 2022
End of life care and support
Note23 Feb 2022
Improving care quality in response to complaints or concerns
Note23 Feb 2022
Meeting people's communication needs
Note23 Feb 2022
Planning personalised care to ensure people have choice and control

Note23 Feb 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note23 Feb 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note23 Feb 2022
Staffing and recruitment
Note23 Feb 2022
Using medicines safely

Note23 Feb 2022
Working in partnership with others
Note23 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Feb 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note23 Feb 2022
Continuous learning and improving care; Engaging and involving people

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info