Operated by Harlington Hospice Association Limited

Harlington Care

GoodRated 21/12/2021Home care · Northwood

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Mar 2022
Staff working with other agencies; supporting people to access healthcare services
Note24 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Mar 2022
Staff support: induction, training, skills and experience
Note24 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Mar 2022
Flexible COVID-19 response including extra visits, shopping support and facilitating video calls with family
Note24 Mar 2022
Strong partnership working including falls prevention group and Myhealth workshops with local NHS trust
Note24 Mar 2022
Robust medicines management with regular competency assessments and management checks of administration records
Note24 Mar 2022
Cultural and language inclusivity, including staff speaking a range of languages to support people whose first language is not English
Note24 Mar 2022
Person-centred culture with positive feedback ('The best agency I have ever used') and staff who would recommend the agency

Note24 Mar 2022
End of life care and support
Note24 Mar 2022
Improving care quality in response to complaints or concerns
Note24 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note24 Mar 2022
Meeting people's communication needs
Note24 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Mar 2022
Learning lessons when things go wrong
Note24 Mar 2022
Preventing and controlling infection
Note24 Mar 2022
Using medicines safely
Note24 Mar 2022
Staffing and recruitment
Note24 Mar 2022
Assessing risk, safety monitoring and management
Note24 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Mar 2022
Working in partnership with others
Note24 Mar 2022
Continuous learning and improving care
Note24 Mar 2022
Engaging and involving people, the public and staff
Note24 Mar 2022
Managers and staff being clear about their roles, quality, risks and regulatory requirements
Note24 Mar 2022
Duty of candour
Note24 Mar 2022
Promoting a positive, person-centred, inclusive and empowering culture