Operated by Premier Care Limited

Premier Care Blackburn Branch

GoodRated 14/11/2024Home care · Darwen

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Mar 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note9 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note9 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Mar 2023
Staff support: induction, training, skills and experience
Note9 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Mar 2023
Relatives and staff knew and spoke highly of the registered manager, describing them as approachable.
Note9 Mar 2023
Referrals to external healthcare professionals and safeguarding authorities were made in a timely manner.
Note9 Mar 2023
End of life care wishes and advanced decisions around resuscitation were identified and recorded where appropriate.
Note9 Mar 2023
IPC practices were in place with sufficient PPE supplies worn in line with government guidance.
Note9 Mar 2023
Accidents and incidents were recorded electronically, enabling the registered manager to identify trends and take action to reduce risks.
Note

Note9 Mar 2023
End of life care and support
Note9 Mar 2023
Improving care quality in response to complaints or concerns
Note9 Mar 2023
Meeting people's communication needs
Note9 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note9 Mar 2023
Staffing and recruitment
Note9 Mar 2023
Assessing risk, safely monitoring and management; Preventing and controlling infection
Note9 Mar 2023
Using medicines safely

Note9 Mar 2023
Duty of candour; Continuous learning and improving care; Working in partnership with others
Note9 Mar 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Promoting a positive culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info