Operated by Lone Care Services Ltd

LCS Portsmouth

Requires improvementRated 28/10/2022Home care · Portsmouth

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Oct 2022
Staff working with other agencies; supporting people to access healthcare services
Note28 Oct 2022
Staff support: induction, training, skills and experience
Note28 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note28 Oct 2022
People were supported with adequate nutrition and hydration
Note28 Oct 2022
External professionals reported positive, responsive working relationships with the service
Note28 Oct 2022
People were treated with dignity and respect and supported to maintain independence
Note28 Oct 2022
Appropriate PPE and infection prevention and control arrangements were in place
Note28 Oct 2022
Staff were knowledgeable about safeguarding responsibilities and people reported feeling safe
Note28 Oct 2022
People and family members described staff as kind, caring and respectful, with positive established relationships

Note28 Oct 2022
End of life care and support
Note28 Oct 2022
Improving care quality in response to complaints or concerns
Note28 Oct 2022
Meeting people's communication needs
Note28 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Oct 2022
Learning lessons when things go wrong
Note28 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Oct 2022
Preventing and controlling infection
Note28 Oct 2022
Using medicines safely
Note28 Oct 2022
Staffing and recruitment
Note28 Oct 2022
Assessing risk, safety monitoring and management

Note28 Oct 2022
Duty of candour
Note28 Oct 2022
Working in partnership with others
Note28 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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