Operated by State Care Solutions Limited

State Care Solutions - Main Office

GoodRated 28/04/2022Home care · Gloucester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Apr 2022
Staff working with other agencies; supporting people to access healthcare services
Note28 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Apr 2022
Staff support: induction, training, skills and experience
Note28 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Apr 2022
Communication needs assessed and recorded in line with Accessible Information Standard
Note28 Apr 2022
People involved in decisions about their care; dignity and independence respected
Note28 Apr 2022
Registered manager understood MCA principles and duty of candour
Note28 Apr 2022
Effective induction and Care Certificate completion for new staff
Note28 Apr 2022
Staff trained in safeguarding with access to whistleblowing policies
Note28 Apr 2022
Safe recruitment practices followed

Note28 Apr 2022
End of life care and support
Note28 Apr 2022
Improving care quality in response to complaints or concerns
Note28 Apr 2022
Meeting people's communication needs
Note28 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Apr 2022
Learning lessons when things go wrong
Note28 Apr 2022
Preventing and controlling infection
Note28 Apr 2022
Staffing and recruitment
Note28 Apr 2022
Assessing risk, safety monitoring and management; Using medicines safely
Note28 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Apr 2022
Working in partnership with others
Note28 Apr 2022
Continuous learning and improving care
Note28 Apr 2022
Engaging and involving people using the service, the public and staff
Note28 Apr 2022
How the provider understands and acts on the duty of candour
Note28 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements