Operated by United Response

United Response - Salford DCA

GoodRated 26/07/2022Home care · Salford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Jul 2022
Adapting service, design, decoration to meet people's needs
Note26 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jul 2022
Staff support: induction, training, skills and experience
Note26 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Jul 2022
Engagement via independent facilitator and experts by experience to gather people's views
Note26 Jul 2022
Use of a health traffic light system to monitor wellness and prompt access to primary care
Note26 Jul 2022
Robust quality assurance with consistent audits and provider-level oversight
Note26 Jul 2022
Person-centred goal planning enabling people to access community activities and voluntary work
Note26 Jul 2022
Effective MCA practice with capacity assessments and best interest decision-making
Note26 Jul 2022

Note26 Jul 2022
End of life care and support
Note26 Jul 2022
Improving care quality in response to complaints or concerns
Note26 Jul 2022
Supporting people to develop and maintain relationships and take part in activities
Note26 Jul 2022
Meeting people's communication needs
Note26 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jul 2022
Learning lessons when things go wrong
Note26 Jul 2022
Preventing and controlling infection
Note26 Jul 2022
Using medicines safely
Note26 Jul 2022
Staffing and recruitment
Note26 Jul 2022
Assessing risk, safety monitoring and management
Note26 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Jul 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note26 Jul 2022
How the provider understands and acts on the duty of candour
Note26 Jul 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note26 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info