Personal Assistant Service South

Attleborough, NR17 · Established 01/1 · Operated by Independence Matters C.I.C.

A CQC-regulated home-care provider serving Attleborough, registered since 01/1. Rated Good at its most recent CQC inspection (Nov 2019).

What the CQC found

The five questions inspectors ask, and how Personal scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Transparent, democratic leadership culture with 360-degree staff feedback and whistleblowing policy”
CQC inspection report, Jan 2020

“Effective quality assurance systems including announced and unannounced spot checks and care plan audits”
CQC inspection report, Jan 2020

“Complaints procedure in place with all complaints resolved to complainants' satisfaction”
CQC inspection report, Jan 2020

Inspection history

Jan 2020
Good
Independence Matters Personal Assistant Services South was rated Good across all five key questions at its July 2016 inspection, demonstrating safe, person-centred care with strong staffing and quality assurance systems. The sole area requiring improvement was…
Jun 2019
Good
Independence Matters C.I.C. Personal Assistant Services South was rated Good across all five key questions at its March 2019 comprehensive inspection, with the service supporting seven people with complex needs safely and in a person-centred manner. The only n…
Jan 2014
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NR17 2AT in Attleborough. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR17

Comparable agencies nearby

Good0.5 km awayNorfolk

Registered manager: Bhandari, Poonam

Run by Pride Home Care Limited

Requires improvement0.7 km awayNorfolk

Registered manager: Lucas, Tessa

We'll contact them with your needs and bring back the answer. Free, no commitment.