Note29 Jan 2020
Incident monitoring identified recurring trends and actions were taken to reduce recurrence.
Note29 Jan 2020
Complaints procedure was accessible in alternative formats; no complaints received in the previous twelve months.
Note29 Jan 2020
People were actively involved in reviewing their care plans and had access to tenant meetings and satisfaction surveys.
Note29 Jan 2020
Quality assurance processes included regular audits of care, staffing, records, medicines, and financial records.
Note29 Jan 2020
Strong partnerships with local authority care managers and health professionals, with positive feedback on communication and responsiveness.
Note29 Jan 2020
People's privacy, dignity, and independence were respected, with care delivered in a kind, patient, and person-centred manner.
Note29 Jan 2020
Staff received regular supervision, annual appraisals, and were supported to gain qualifications such as the Diploma in Health and Social Care.
Note29 Jan 2020
Sufficient staffing levels were maintained, with bank and agency staff used to cover vacancies or sickness.
Note29 Jan 2020
Medicine administration records were accurately maintained, with regular audits and annual competency checks for staff.
Note29 Jan 2020
Staff were knowledgeable about safeguarding responsibilities and whistleblowing procedures, with annual refresher training in place.
minorcare_planning29 Jan 2020
in the care plans we saw it was noted that more detail was needed in the review section of the care plan to show what changes had taken place.
Note14 Mar 2019
Effective end-of-life support including personalised planning in partnership with healthcare professionals.
Note14 Mar 2019
Open and supportive management culture with clear performance management and opportunities for staff progression into leadership roles.
Note14 Mar 2019
Community engagement enabling people to develop friendships, pursue voluntary work, and access learning and employment pathways.
Note14 Mar 2019
Robust governance including cross-house auditing, staff advisory board, tenant meetings, and learning from incidents and complaints.
Note14 Mar 2019
Effective Mental Capacity Act compliance with individual capacity assessments and best interests decision-making processes.
Note14 Mar 2019
Comprehensive staff induction including Care Certificate and experiential 'Little things that matter' training.
Note14 Mar 2019
Strong medicines management systems with safe protocols for receipt, storage, administration and disposal, and personalised PRN protocols.
Note14 Mar 2019
Person-centred care with individualised support plans, tailored communication methods, and one-to-one time for people to pursue hobbies and interests.
minorend_of_life_care14 Mar 2019
The managers told us, and staff confirmed that they plan to put in place more end of life training for staff to increase their confidence and skills in this area.
moderatemedication_management14 Mar 2019
Following a period of several medicine errors, procedures had been recently reviewed to introduce more robust auditing procedures to ensure people received their medicines as prescribed.