Norwich Supported Living

Norwich, NR7 · Established 01/1 · Operated by Independence Matters C.I.C.

A CQC-regulated home-care provider serving Norwich, registered since 01/1. Rated Good at its most recent CQC inspection (14/03/2019).

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What the CQC found

The five questions inspectors ask, and how Norwich scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Incident monitoring identified recurring trends and actions were taken to reduce recurrence.”
CQC inspection report, Jan 2020

“Complaints procedure was accessible in alternative formats; no complaints received in the previous twelve months.”
CQC inspection report, Jan 2020

“People were actively involved in reviewing their care plans and had access to tenant meetings and satisfaction surveys.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Norwich Supported Living, providing 24-hour supported living care to 15 adults with learning disabilities, was rated Good across all five key questions at its first inspection since registration in November 2013. The service demonstrated strong safeguarding pr…
Mar 2019
Good
Norwich Supported Living achieved a Good rating across all five key questions at its February 2019 inspection, demonstrating safe, person-centred support for 15 people with learning disabilities in three supported living houses. The service showed strong gover…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Norwich does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR7 8ET in Norwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR7

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