Empathy Care24 Northampton

Northampton, NN3 · Established 03/0 · Operated by Empathy Care24 Limited

A CQC-regulated home-care provider serving Northampton, registered since 03/0. Rated Not Rated at its most recent CQC inspection.

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What the CQC found

The five questions inspectors ask, and how Empathy scored.

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff received regular supervision and felt well supported by the management team.”
CQC inspection report, Sept 2023

“Evidence of partnership working with pharmacists, social workers and GPs to support people's health care needs.”
CQC inspection report, Sept 2023

“Staff supported people with eating and drinking, respecting choices and ensuring fluids were left at end of visits.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2025
Not rated
Date of assessment 1 to 16 April 2025. The service is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection there were 100 adults and 2 children using the service. The provider had systems and processes in pl…
Sept 2023
Requires improvement
Empathy Care24 Northampton, a domiciliary care agency serving 68 people, was rated Requires Improvement overall following a focused inspection in March–April 2023, with Well-led downgraded to Inadequate due to continued breaches of Regulations 12 and 17. Criti…
Feb 2023
Requires improvement
Empathy Care24 Northampton received an overall rating of Requires Improvement following a focused inspection in October–November 2022, remaining in breach of Regulations 11, 12 and 17 with warning notices issued for unsafe care and treatment and poor governanc…
Mar 2022
Requires improvement
Empathy Care24 Northampton was rated Requires Improvement overall, with breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance) due to missed/late calls, medication timing risks, and weak managerial oversight. Staff were describ…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Empathy does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NN3 6WL in Northampton. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NN3

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