Operated by Empathy Care24 Limited

Empathy Care24 Northampton

Not RatedHome care · Northampton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Sept 2023
Staff support: induction, training, skills and experience
Note2 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Sept 2023
Staff received regular supervision and felt well supported by the management team.
Note2 Sept 2023
Evidence of partnership working with pharmacists, social workers and GPs to support people's health care needs.
Note2 Sept 2023
Staff supported people with eating and drinking, respecting choices and ensuring fluids were left at end of visits.
Note2 Sept 2023
Enough improvement had been made on MCA compliance; provider was no longer in breach of regulation 11.
Note2 Sept 2023
People were protected from infection risk; staff used PPE appropriately and understood effective hand washing.
Note2 Sept 2023
Staff understood safeguarding principles, knew signs of abuse and how and where to report concerns.

Note2 Sept 2023
Preventing and controlling infection
Note2 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note2 Sept 2023
Staffing and recruitment
Note2 Sept 2023
Learning lessons when things go wrong
Note2 Sept 2023
Using medicines safely
Note2 Sept 2023
Assessing risk, safety monitoring and management

Note2 Sept 2023
Engaging and involving people using the service, the public and staff
Note2 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Sept 2023
Continuous learning and improving care; Working in partnership with others
Note2 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info