Walfinch West Suffolk

Ipswich, IP7 · Established 18/0 · Operated by Wickham Care Company West Suffolk Ltd

A CQC-regulated home-care provider serving Ipswich, registered since 18/0. Rated Requires improvement at its most recent CQC inspection (25/05/2022).

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What the CQC found

The five questions inspectors ask, and how Walfinch scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff promoted independence and respected privacy and dignity.”
CQC inspection report, Jun 2022

“Safeguarding training was mandatory and completed; registered manager understood reporting responsibilities.”
CQC inspection report, Jun 2022

“People reported no missed calls and were kept informed if staff were running late.”
CQC inspection report, Jun 2022

Inspection history

The trajectory matters as much as the latest rating.

Jun 2022
Requires improvement
First inspection of Walfinch West Suffolk found breaches of Regulations 11, 12, 17 and 19 relating to consent, safe care, governance and recruitment, with insufficient risk management, MCA training and oversight. People reported kind, consistent care and timel…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Walfinch does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP7 5DL in Ipswich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP7

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