Operated by Wickham Care Company West Suffolk Ltd

Walfinch West Suffolk

Requires improvementRated 25/05/2022Home care · Ipswich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Jun 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services
Note30 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jun 2022
Staff support: induction, training, skills and experience
Note30 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note30 Jun 2022
Staff promoted independence and respected privacy and dignity.
Note30 Jun 2022
On-call system supported staff outside office hours.
Note30 Jun 2022
Safeguarding training was mandatory and completed; registered manager understood reporting responsibilities.
Note30 Jun 2022
Staff wore PPE and had regular COVID-19 testing in place.
Note30 Jun 2022
Care provided by a consistent team of staff.
Note30 Jun 2022
People reported no missed calls and were kept informed if staff were running late.

Note30 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Jun 2022
Preventing and controlling infection
Note30 Jun 2022
Using medicines safely
Note30 Jun 2022
Staffing and recruitment
Note30 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note30 Jun 2022
Working in partnership with others
Note30 Jun 2022
Promoting a positive culture; Engaging people and staff; Continuous learning and improving care
Note30 Jun 2022
Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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