Operated by Midshires Care Limited

Helping Hands Arnold

GoodRated 8 Dec 2022Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2022
Staff support: induction, training, skills and experience
Note7 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2022
Open, transparent reporting of incidents with learning embedded via 'moments of learning'
Note7 Sept 2022
Strong customer satisfaction (97% felt care needs met; 93% staff arrived on time)
Note7 Sept 2022
LGBTQ+ and other 'Champions' supporting people and staff
Note7 Sept 2022
'Moments of kindness' recognition scheme rewarding staff who go above and beyond
Note7 Sept 2022
Person-centred and culturally sensitive care, including supporting religious practice

Note7 Sept 2022
End of life care and support
Note7 Sept 2022
Improving care quality in response to complaints or concerns
Note7 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Sept 2022
Meeting people's communication needs
Note7 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Sept 2022
Learning lessons when things go wrong
Note7 Sept 2022
Preventing and controlling infection
Note7 Sept 2022
Using medicines safely
Note7 Sept 2022
Staffing and recruitment
Note7 Sept 2022
Assessing risk, safety monitoring and management
Note7 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note7 Sept 2022
Working in partnership with others
Note7 Sept 2022
Continuous learning and improving care
Note7 Sept 2022
Engaging and involving people using the service, the public and staff
Note7 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Sept 2022
How the provider understands and acts on the duty of candour
Note7 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering