Operated by Midshires Care Limited

Helping Hands Calne

GoodRated 5 Dec 2022Home care · Calne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 May 2022
Respecting and promoting people's privacy, dignity and independence
Note12 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 May 2022
Staff working with other agencies; supporting people to access healthcare
Note12 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 May 2022
Staff support: induction, training, skills and experience
Note12 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 May 2022
Positive culture with 'Four Pillars' values, 'Moments of Kindness' recognition and rewards scheme for staff
Note12 May 2022
Highly approachable and supportive registered manager praised by staff, people and relatives
Note12 May 2022
Robust quality assurance with regular audits, spot checks, surveys and management visits
Note12 May 2022
Detailed person-centred care plans with life histories and preferences, supported by an electronic planning system
Note12 May 2022
Staff demonstrated kind, compassionate, person-centred care and respected privacy, dignity and independence
Note

Note12 May 2022
End of life care and support
Note12 May 2022
Improving care quality in response to complaints or concerns
Note12 May 2022
Meeting people's communication needs
Note12 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 May 2022
Learning lessons when things go wrong
Note12 May 2022
Preventing and controlling infection
Note12 May 2022
Using medicines safely
Note12 May 2022
Staffing and recruitment
Note12 May 2022
Assessing risk, safety monitoring and management
Note12 May 2022
Systems and processes to safeguard people from the risk of abuse

Note12 May 2022
Working in partnership with others
Note12 May 2022
Engaging and involving people using the service, the public and staff
Note12 May 2022
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
Note12 May 2022
Duty of candour and being open and honest with people when something goes wrong
Note12 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by SeCareServe Ltd

Not rated1.6 km awayWiltshire

Registered manager: Afenyo, Seyram

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