Operated by Ethos Care Services Limited

Ethos Care

GoodRated 29/06/2023Home care · Christchurch

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Other

Note29 Jun 2023
Positive working relationships with external health and social care professionals, noted as 'a pleasure to work with'.
Note29 Jun 2023
People had access to an electronic system to view upcoming visits, supporting transparency and reducing anxiety.
Note29 Jun 2023
Plentiful PPE supplies and robust infection prevention and control procedures, including spot-check monitoring.
Note29 Jun 2023
Approachable, visible and supportive leadership praised by people, staff and external health and social care professionals.
Note29 Jun 2023
Strong safeguarding culture: staff knew how to raise concerns internally and externally; proactive referrals made to local authority.
Note29 Jun 2023
Accidents and incidents were recorded, analysed for themes and trends, and learning was shared with staff.
Note29 Jun 2023
Risk assessments were comprehensive, updated immediately on change, and covered environmental risks.
Note29 Jun 2023
Electronic medicines management system ensured up-to-date MAR records and immediate alerts on changes to medication regimes.
Note29 Jun 2023
People felt safe and expressed high satisfaction: 'They are A1, top class', 'I am safe, absolutely reliant, I wouldn't survive without them'.
minorgovernance29 Jun 2023
feedback was not always used to shape the service as a whole.
moderategovernance29 Jun 2023
Quality assurance systems in place to monitor and improve the standard of the service were not always robust.
moderaterecord_keeping29 Jun 2023
staff employment histories were not explored fully as required by the regulations and the providers policy.

safe

Note29 Jun 2023
Preventing and controlling infection
Note29 Jun 2023
Using medicines safely
Note29 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note29 Jun 2023
Staffing and recruitment

well_led

Note29 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note29 Jun 2023
How the provider understands and acts on the duty of candour
Note29 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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