Operated by Silvermere Healthcare Services Limited

Silvermere Healthcare Services

GoodRated 7 Jan 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note1 Jul 2022
Staff support: induction, training, skills and experience
Note1 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Jul 2022
Manager demonstrated clear understanding of duty of candour and regulatory responsibilities.
Note1 Jul 2022
Effective quality assurance systems with regular care plan and risk assessment audits.
Note1 Jul 2022
Staff treated people with kindness, dignity and respect; promoted independence.
Note1 Jul 2022
Care planned in line with Mental Capacity Act; consent recorded and respected.
Note1 Jul 2022
Infection prevention measures in place with adequate PPE supplies.
Note1 Jul 2022
Staff up to date with mandatory training including manual handling, medicines, infection control and MCA.

Note1 Jul 2022
End of life care and support
Note1 Jul 2022
Improving care quality in response to complaints or concerns
Note1 Jul 2022
Meeting people's communication needs
Note1 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jul 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note1 Jul 2022
Continuous learning and improving care
Note1 Jul 2022
Duty of candour
Note1 Jul 2022
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info