Bluebells Helping Hands Limited

GoodRated 7 Jul 2022Home care · Weymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Jul 2022
Staff working with other agencies; supporting access to healthcare
Note7 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2022
Staff support, training, skills and experience
Note7 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jul 2022
Positive feedback from local authority quality improvement and contract monitoring team
Note7 Jul 2022
Open, visible leadership with regular audits, quality assurance and improvement planning
Note7 Jul 2022
Strong working relationships with GPs, occupational therapists and specialist nurses
Note7 Jul 2022
Effective induction aligned to the Care Certificate, with shadowing, supervisions and appraisals
Note7 Jul 2022
Comprehensive needs assessments and personalised care plans involving people and relatives
Note7 Jul 2022

Note7 Jul 2022
Working in partnership with others
Note7 Jul 2022
Engaging and involving people, public and staff
Note7 Jul 2022
Managers and staff clear about roles; quality performance, risks and continuous learning
Note7 Jul 2022
Duty of candour
Note7 Jul 2022
Promoting a positive, person-centred, open, inclusive and empowering culture