Operated by Mr John Court

Nexus Care Services

GoodRated 14/03/2023Home care · Sutton Coldfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity; involving people in decisions about their care

Note18 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note18 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Mar 2023
Staff support, training, skills and experience
Note18 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Mar 2023
Provider promoted independence through initiatives like the Nexus Home Retail catalogue for adapted equipment
Note18 Mar 2023
Good governance oversight including monitoring of trends such as falls, safeguarding, incidents and accidents
Note18 Mar 2023
Provider worked in partnership with district nurses, memory teams and other health professionals
Note18 Mar 2023
Staff felt supported and able to raise concerns with management
Note18 Mar 2023
Robust complaints process with investigations and action taken to prevent reoccurrence
Note18 Mar 2023

Note18 Mar 2023
Staffing and recruitment
Note18 Mar 2023
Learning lessons when things go wrong
Note18 Mar 2023
Preventing and controlling infection
Note18 Mar 2023
Using medicines safely
Note18 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note18 Mar 2023
Working in partnership with others; Continuous learning and improving care
Note18 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note18 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info