Operated by Seven Day Care (Essex) Ltd

Seven Day Care Essex Ltd

Requires improvementRated 12 Jul 2022Home care · Southend-on-sea

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note26 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note26 Jan 2023
Supporting people to express their views and be involved in making decisions about their care

Note26 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jan 2023
Staff support: induction, training, skills and experience

Note26 Jan 2023
Staff recognition scheme (carer of the month/year) in place to promote positive culture.
Note26 Jan 2023
Duty of candour policy in place; registered manager notified CQC of incidents and sent apologies where required.
Note26 Jan 2023
Staff completed induction linked to the Care Certificate, including shadowing and both online and in-person training.
Note26 Jan 2023
Service worked in partnership with external agencies including GPs, district nurses, OTs, SALT and pharmacists.
Note26 Jan 2023
Staff received training in infection prevention and control and were provided with appropriate PPE.
Note

Note26 Jan 2023
End of life care and support
Note26 Jan 2023
Improving care quality in response to complaints or concerns
Note26 Jan 2023
Meeting people's communication needs
Note26 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jan 2023
Learning lessons when things go wrong
Note26 Jan 2023
Using medicines safely
Note26 Jan 2023
Assessing risk, safety monitoring and management
Note26 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Jan 2023
Staffing and recruitment
Note26 Jan 2023
Preventing and controlling infection

Note26 Jan 2023
Working in partnership with others
Note26 Jan 2023
How the provider understands and acts on the duty of candour
Note26 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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