Operated by MKJ Care Services Limited

Head Office

Requires improvementRated 16/12/2022Home care · Plymouth

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Dec 2022
Staff support: induction, training, skills and experience

Note16 Dec 2022
Staff received training in safeguarding, MCA, infection control and equality and diversity.
Note16 Dec 2022
DBS checks were obtained prior to new staff commencing work.
Note16 Dec 2022
The provider was open to feedback and committed to making improvements identified during inspection.
Note16 Dec 2022
The registered manager and nominated individual maintained good working relationships with partner agencies.
Note16 Dec 2022
Staff felt listened to, supported and appreciated by the management team.
Note16 Dec 2022

Note16 Dec 2022
Improving care quality in response to complaints or concerns
Note16 Dec 2022
Meeting people's communication needs
Note16 Dec 2022
Planning personalised care to ensure people have choice and control
Note16 Dec 2022
End of life care and support

Note16 Dec 2022
Learning lessons when things go wrong
Note16 Dec 2022
Preventing and controlling infection
Note16 Dec 2022
Using medicines safely
Note16 Dec 2022
Assessing risk, safety monitoring and management
Note16 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Dec 2022
Staffing and recruitment

Note16 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note16 Dec 2022
Engaging and involving people using the service, the public and staff
Note16 Dec 2022
How the provider understands and acts on the duty of candour
Note16 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements