Note27 Jul 2022
Relatives able to monitor care visit timings via a phone application
Note27 Jul 2022
Office-based staff with care skills available to cover unplanned absences
Note27 Jul 2022
Electronic care visit monitoring application used to track visit times and respond to delays
Note27 Jul 2022
Staff were not required to rush care visits; rosters ensured meaningful time with people
Note27 Jul 2022
Sufficient staff with appropriate skills to safely support each person
Note30 Oct 2021
Effective audit, quality assurance and governance systems driving continuous improvement.
Note30 Oct 2021
Open and accessible management culture with out-of-hours support, wellbeing sessions, and responsive leadership.
Note30 Oct 2021
End of life care training in place with staff champions and access to palliative care nurses and 'just in case' medicines.
Note30 Oct 2021
Immersive 'dementia bus' training event to build staff empathy and understanding of living with dementia.
Note30 Oct 2021
Staff received specialist training including PEG feeding, safe use of oxygen, Parkinson's disease, dementia care, and MCA.
Note30 Oct 2021
Comprehensive induction programme including 12 weeks of structured support, mentoring, and shadowing of experienced staff.
Note30 Oct 2021
Innovative use of technology (PASS system, memory app, tablet computers) to monitor care delivery and enhance person-centred support.
Note30 Oct 2021
Sufficient staffing levels with staff reporting they never had to rush and always had adequate travel time between visits.
Note30 Oct 2021
Robust recruitment practices including DBS checks, criminal record checks, references, and performance and personality testing.
Note30 Oct 2021
Staff demonstrated strong safeguarding knowledge and reported concerns appropriately to managers and the local safeguarding authority.
Note26 Jan 2021
Staff received equality and diversity training and promoted dignity, respect, and independence.
Note26 Jan 2021
Emergency plan using traffic light risk prioritisation system was in place to protect people in crisis situations.
Note26 Jan 2021
Strong staff support culture with supervision, appraisals, bonus scheme, and Employee of the Month recognition.
Note26 Jan 2021
Innovative quality assurance systems including electronic records via smartphone app were being implemented.
Note26 Jan 2021
Person-centred care plans were detailed, reviewed regularly, and reflected individual choices including gender preference for personal care.
Note26 Jan 2021
People received care from regular, consistent staff who knew them well; missed calls were very rare.
Note26 Jan 2021
Robust induction process with weekly contact, direct observations, and spot checks during the first twelve weeks.
Note26 Jan 2021
Medicines were well managed with monthly auditing of medication administration records and spot checks on staff practice.
Note26 Jan 2021
Staff were trained in safeguarding and understood their responsibilities; safeguarding referrals were made appropriately.
minorcomplaints_handling26 Jan 2021
some of the surveys contained comments which could be said to constitute a complaint and the manager stated that they would ensure that any such issues would be responded to in writing in future.