Edmar Recruitment Services Ltd

GoodRated 6 Aug 2023Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence

Note8 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note8 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Jun 2023
Staff support: induction, training, skills and experience
Note8 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jun 2023
Medicine management process in place with competency checks for administering staff.
Note8 Jun 2023
Clear safeguarding awareness among staff with knowledge of internal and external reporting routes.
Note8 Jun 2023
Registered manager approachable, accessible and actively involved in care delivery and feedback gathering.
Note8 Jun 2023
Strong working relationships with health and social care professionals supporting a joined-up approach.
Note8 Jun 2023
Effective communication tools in place, including communication books and accessible information formats.
Note8 Jun 2023

Note8 Jun 2023
End of life care and support
Note8 Jun 2023
Improving care quality in response to complaints or concerns
Note8 Jun 2023
Meeting people's communication needs
Note8 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jun 2023
Working in partnership with others
Note8 Jun 2023
Engaging and involving people using the service, the public and staff
Note8 Jun 2023
How the provider understands and acts on the duty of candour
Note8 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements