Leypass Ltd

GoodRated 15/10/2022Home care · Newton Abbot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note15 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Oct 2022
Staff support: induction, training, skills and experience

Note15 Oct 2022
Positive partnership working with GPs, community nurses and social workers
Note15 Oct 2022
Open, person-centred culture with regular audits, spot checks and duty of candour adherence
Note15 Oct 2022
Effective infection control and PPE practices during COVID-19
Note15 Oct 2022
Strong end of life care praised by relatives ('phenomenal with end of life care')
Note15 Oct 2022
Excellent timekeeping and consistent staff teams enabling trusting relationships
Note15 Oct 2022
Personalised care plans reflecting people's preferences, history, cultural and religious needs

Note15 Oct 2022
End of life care and support
Note15 Oct 2022
Improving care quality in response to complaints or concerns
Note15 Oct 2022
Meeting people's communication needs
Note15 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Oct 2022
Preventing and controlling infection
Note15 Oct 2022
Using medicines safely
Note15 Oct 2022
Staffing and recruitment
Note15 Oct 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Oct 2022
Working in partnership with others
Note15 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info