Operated by Kirklees Metropolitan Council

South Short Term and Urgent Support Team

GoodRated 25/03/2020Home care · Huddersfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note2 Mar 2023
Improvements made to induction and training programmes with face-to-face teaching
Note2 Mar 2023
Provider worked in partnership with community health and social care professionals and external agencies
Note2 Mar 2023
Positive staff culture with open communication and approachable management
Note2 Mar 2023
Clear audit system covering medicines management, care plans, and accidents and incidents
Note2 Mar 2023
Robust safeguarding systems including a safeguarding log and regular safeguarding audits
Note2 Mar 2023
Staff up to date with medicine training and received regular medicine competence checks; medicines audits in place
Note2 Mar 2023
Staffing levels monitored using dependency tools; late or missed calls escalated by registered manager
Note2 Mar 2023
Lessons learned shared with staff via team meetings and supervision
Note2 Mar 2023
Risk assessments reviewed on a weekly basis and updated whenever there was a change in a person's need
minorperson_centred_care2 Mar 2023
The service completed annual surveys for staff however there was no regular surveys completed for people who use the service and their relatives.

Note2 Mar 2023
Preventing and controlling infection
Note2 Mar 2023
Using medicines safely
Note2 Mar 2023
Staffing and recruitment
Note2 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note2 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note2 Mar 2023
Engaging and involving people using the service, the public and staff
Note2 Mar 2023
Working in partnership with others; Duty of candour
Note2 Mar 2023
Managers and staff being clear about their roles; Continuous learning and improving care
Note2 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info