Operated by Real Mission Limited

Real Mission Care

GoodRated 7 Sept 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Jul 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note9 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Jul 2022
Staff working with other agencies; supporting people to access healthcare
Note9 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Jul 2022
Staff support: induction, training, skills and experience
Note9 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Jul 2022
Good communication with people, families and other health and social care professionals
Note9 Jul 2022
Staff treated people with dignity, respected privacy and promoted independence
Note9 Jul 2022
Open, approachable registered manager with regular spot checks and feedback questionnaires
Note9 Jul 2022
Staff completed Care Certificate induction and relevant training including MCA
Note9 Jul 2022
Risk assessments individualised with guidance translated into Bengali for staff
Note9 Jul 2022
Person-centred care plans reflecting individual preferences, reviewed every six months

Note9 Jul 2022
End of life care and support
Note9 Jul 2022
Improving care quality in response to complaints or concerns
Note9 Jul 2022
Supporting people to develop and maintain relationships and follow interests
Note9 Jul 2022
Meeting people's communication needs
Note9 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Jul 2022
Working in partnership with others
Note9 Jul 2022
Engaging and involving people, public and staff
Note9 Jul 2022
Managers and staff being clear about roles, performance, risks and regulatory requirements; continuous learning
Note9 Jul 2022
Duty of candour
Note9 Jul 2022
Promoting a positive, person-centred, open and empowering culture