Utmostcare Limited

Requires improvementRated 11 Dec 2022Home care · Aylesbury

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note13 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Dec 2022
Staff support: induction, training, skills and experience
Note13 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note13 Dec 2022
Staff received ongoing support via supervisions, spot checks, weekly and monthly meetings.
Note13 Dec 2022
The service was responsive to inspection feedback, taking prompt action including contacting GPs to clarify prescriptions and updating records.
Note13 Dec 2022
Safeguarding processes were robust; staff could identify signs of abuse and understood reporting responsibilities.
Note13 Dec 2022
Management maintained an open-door policy and was accessible to people, families and staff at all times.
Note13 Dec 2022
The service worked effectively with multi-agency partners including enabling timely hospital discharges, receiving professional commendations.
Note

Note13 Dec 2022
End of life care and support
Note13 Dec 2022
Improving care quality in response to complaints or concerns
Note13 Dec 2022
Meeting people's communication needs
Note13 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note13 Dec 2022
Staffing and recruitment
Note13 Dec 2022
Preventing and controlling infection
Note13 Dec 2022
Using medicines safely
Note13 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note13 Dec 2022
Engaging and involving people using the service, the public and staff
Note13 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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