Operated by Buttercup Home Care Ltd

Visiting Angels North Yorkshire and West

GoodRated 14/03/2025Home care · Harrogate

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jul 2022
Staff support: induction, training, skills and experience
Note6 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note6 Jul 2022
Safeguarding training and policies were in place and staff understood how to raise concerns
Note6 Jul 2022
People could choose their care giver and build relationships, providing continuity of care
Note6 Jul 2022
Registered manager was supportive, approachable and promoted a positive caring ethos
Note6 Jul 2022
Strong communication systems with families, building positive relationships
Note6 Jul 2022
Staff were appropriately trained with a training matrix and competency checks overseen by the registered manager
Note6 Jul 2022

Note6 Jul 2022
Meeting people's communication needs
Note6 Jul 2022
End of life care and support
Note6 Jul 2022
Improving care quality in response to complaints or concerns
Note6 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jul 2022
Preventing and controlling infection
Note6 Jul 2022
Staffing and recruitment
Note6 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note6 Jul 2022
Using medicines safely
Note6 Jul 2022
Assessing risk, safety monitoring and management, learning lessons when things go wrong

Note6 Jul 2022
Working in partnership with others
Note6 Jul 2022
How the provider understands and acts on the duty of candour
Note6 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Jul 2022
Engaging and involving people using the service, the public and staff
Note6 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements