Operated by Comfort Call Limited

Comfort Call - Sunderland

GoodRated 16/09/2022Home care · Sunderland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note16 Sept 2022
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views and be involved in making decisions about their care

Note16 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
Note16 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Sept 2022
Staff support: induction, training, skills and experience
Note16 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Sept 2022
Registered manager proactive in submitting statutory notifications
Note16 Sept 2022
Structured approach to quality assurance with regular audits and service improvement plans
Note16 Sept 2022
MCA principles followed; people supported to make choices
Note16 Sept 2022
Personalised, detailed care plans reviewed and updated when needs changed
Note16 Sept 2022
Safe recruitment of new staff
Note16 Sept 2022
Good IPC practices with staff using correct PPE

Note16 Sept 2022
Improving care quality in response to complaints or concerns
Note16 Sept 2022
Meeting people's communication needs
Note16 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note16 Sept 2022
Learning lessons when things go wrong
Note16 Sept 2022
Preventing and controlling infection
Note16 Sept 2022
Using medicines safely
Note16 Sept 2022
Staffing and recruitment
Note16 Sept 2022
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note16 Sept 2022
Continuous learning and improving care; Working in partnership with others
Note16 Sept 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note16 Sept 2022
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info