Karva Care Services Limited

GoodRated 3 Nov 2022Home care · Gloucester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2022
Staff working with other agencies; supporting people to access healthcare
Note11 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2022
Staff support: induction, training, skills and experience
Note11 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2022
Open culture with good communication between manager, staff and families
Note11 Mar 2022
Registered manager frequently delivers care alongside staff giving good oversight
Note11 Mar 2022
Digital care management software providing real-time records accessible to staff, families and professionals
Note11 Mar 2022
Safe recruitment practices including DBS, references and employment checks
Note11 Mar 2022
Good infection prevention and control practices and PPE use during COVID-19
Note11 Mar 2022
Effective induction, Care Certificate completion and ongoing training for staff

Note11 Mar 2022
End of life care and support
Note11 Mar 2022
Improving care quality in response to complaints or concerns
Note11 Mar 2022
Meeting people's communication needs
Note11 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2022
Learning lessons when things go wrong
Note11 Mar 2022
Preventing and controlling infection
Note11 Mar 2022
Staffing and recruitment
Note11 Mar 2022
Assessing risk, safety monitoring and management
Note11 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note11 Mar 2022
Using medicines safely

Note11 Mar 2022
Working in partnership with others
Note11 Mar 2022
Engaging and involving people, the public and staff
Note11 Mar 2022
Duty of candour and continuous learning and improving care
Note11 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements